Last updated: 15/12/2025
This Shipping & Refunds Policy applies to purchases made through Hop Temple Pty Ltd (“we”, “us”, “our”). Our business operates in Victoria, Australia, and complies with the Australian Consumer Law (ACL).
Contact:
Email: admin@tailoredhospitality.com.au
Phone: (03) 4159 0117
Address: 24-28 Armstrong St Nth Ballarat VIC 3350
1.1 Order Processing Time
Orders are processed within 5 business days (Monday–Friday, excluding Victorian public holidays). We will email you to arrange pick up of your goods.
2.1 Australian Consumer Law
Goods/services come with guarantees under ACL.
Hop Temple Pty Ltd does not accept change-of-mind returns.
All payments made for an event or package are non-refundable. No refunds, exchanges or credits will be issued once payment has been made.
We understand that unforeseen circumstances may arise. However, we do not offer the option to reschedule bookings. Any attempt to reschedule will be treated as a cancellation.
Contact admin@tailoredhospitality.com.au with order number and photos. We cover return shipping for faulty/incorrect items.
Refunds processed within 7 business days.
24-28 Armstrong St Nth, Ballarat Central VIC 3350
Do not return items without contacting us first.
Email: admin@tailoredhospitality.com.au
Phone: (03) 4159 0117
Address: 24-28 Armstrong St Nth, Ballarat VIC 3350
Response time: 5 business days.
